At ROBERT ALAN LLC, we are committed to providing a seamless shopping experience, including efficient and reliable shipping. Below is an overview of our shipping policy to help you understand our shipping process and ensure your order arrives promptly.
Shipping Methods
We offer a variety of trusted shipping carriers to deliver your order. Depending on your location and shipping preference, we use the following services:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other reliable carriers
Processing Time
- Orders are typically processed within 1-2 business days of receiving payment.
- All orders are subject to availability, and we strive to fulfill your order as quickly as possible.
- During high-demand periods (e.g., holidays or sales events), processing time may take slightly longer. We appreciate your understanding and patience.
Shipping Time
- Domestic Shipping (Within the U.S.): Standard shipping typically takes 3-7 business days depending on the carrier and your location.
- International Shipping: International orders may take 7-21 business days to arrive, depending on the destination country and the carrier used.
Shipping Costs
- Shipping fees are calculated at checkout based on the delivery address and the shipping method selected.
- We offer free standard shipping on orders over a certain amount (please check the website for specific details or promotions).
- For expedited shipping or international orders, additional fees may apply.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can track your shipment through the carrier’s website (USPS, FedEx, UPS, DHL, etc.).
Delivery Delays
While we work hard to ensure timely delivery, please note that delivery times are estimates and are not guaranteed. Weather conditions, carrier delays, and other factors outside of our control may occasionally cause delays. If there are any significant delays or issues with your shipment, please reach out to us for assistance.
P.O. Box and APO/FPO Addresses
We can ship to P.O. Boxes, APO, and FPO addresses using USPS. Please ensure the address is correct and includes all necessary details to avoid delivery delays.
Address Accuracy
Please double-check your shipping address at checkout to ensure accuracy. We cannot be responsible for shipping errors or delays caused by incorrect address information.
Shipping Restrictions
- We currently ship to all 50 U.S. states and most international destinations. Certain locations may be restricted or unavailable based on carrier regulations.
- We do not ship to P.O. Boxes for international orders unless using USPS.
Lost or Stolen Packages
If your package is lost or stolen after it has been marked as delivered, please contact the carrier directly. We are not responsible for lost or stolen packages once they have been delivered, but we will assist you in filing a claim if necessary.
Customs and Duties (International Orders)
For international orders, please note that customs duties, taxes, or fees may be applied by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for information on any additional fees before placing an order.