At ROBERT ALAN LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are happy to assist you with a return.
Return Period
You have 30 days from the date of receiving your order to return the items. After 30 days, we will no longer be able to accept returns.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- The product must be in new, unused, and unworn condition.
- The product must be returned with all original tags and packaging.
- Items must not have been damaged, worn, or altered in any way.
If your product does not meet these criteria, we reserve the right to deny your return request.
How to Return an Item
- Contact Us: Please reach out to our customer service team at [email protected] to initiate the return process. Be sure to include your order number and the item(s) you wish to return.
- Return Authorization: After reviewing your request, we will issue a Return Authorization and provide you with further instructions on how to return the item.
- Ship the Item: Once authorized, please return the item to the address provided in the return instructions. You are responsible for covering the cost of return shipping.
- Processing the Return: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Once confirmed, we will process your refund.
Refunds
Refunds will be issued to your original payment method, and the amount will be processed within 5-7 business days after we receive and inspect the returned item. Please note that shipping costs are non-refundable, unless the return is due to our error.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the issue. We will assist you with a return or replacement at no additional cost to you.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return. These items are clearly labeled on the product page. Please check the product details carefully before making your purchase.